Complaints procedure

We want to put things right quickly. Email support@a1buycycles.co.uk or call +44 1752 369369 (Monday–Friday, 9:00am–5:30pm (UK time)). Include your order number and a clear description of the issue. We acknowledge complaints within one working day and aim to resolve them within five working days.

If you are unhappy with our final response, you can contact Citizens Advice (citizensadvice.org.uk) for free, impartial guidance.