Returns & refunds policy

30-day returns

Changed your mind? You can return eligible items within 30 days of delivery for a full refund, provided the products are new, unused and in their original condition and packaging.

Accessories must be unused and in their original packaging. E-bikes must not have been ridden beyond a short test and must be free from marks or wear. They must be returned with all original parts, accessories and paperwork.

For hygiene reasons, helmets and gloves can only be returned unworn, with their original tags attached.

How to return

To arrange a return or exchange, email support@a1buycycles.co.uk or call +44 1752 369369 with your order number.

Returns are handled in store. Please contact our team before returning any item so we can confirm the return arrangements and provide the relevant instructions. For e-bikes, please contact us to arrange the appropriate return method.

Returns address (only once confirmed with us): The Workshop, 28 Biggin Hill, Plymouth, PL5 2PN.

There is no restocking fee for eligible returns. Return arrangements and any applicable collection charges will be confirmed by our team before you proceed.

Faulty or damaged items

Under the Consumer Rights Act 2015, products must be as described, fit for purpose and of satisfactory quality.

Please report any damage caused during transit within 48 hours of delivery and include photographs where possible. If a fault develops later, please contact our team for assistance under our warranty policy.

Depending on the circumstances and your statutory rights, we will arrange an appropriate repair, replacement or refund.

Your statutory rights are not affected by this policy.

Exchanges

We accept exchanges for eligible products. Items must be new, unused and in their original condition and packaging.

Please contact support@a1buycycles.co.uk or call +44 1752 369369 with your order number to arrange an exchange.

Refunds

Once we have received and checked your returned item, we will process your refund to your original payment method within 15 days.

We will notify you by email when your refund has been processed. The time it takes for the funds to appear in your account may depend on your bank or payment provider.

Refunds and returns are subject to your statutory consumer rights under UK law.