Question 1

Do I need a licence or insurance to ride an e-bike in the UK?

Accepted Answer

No. E-bikes that meet the UK EAPC rules (motor up to 250W, assistance cutting out at 15.5mph, pedal-assisted) are treated like normal bicycles. You must be 14 or over to ride one. Insurance is optional but recommended for theft cover.

Question 2

How far will an e-bike go on one charge?

Accepted Answer

It depends on battery size, assistance level, terrain and rider weight. As a guide, a 418Wh battery gives roughly 35–70 miles, and a 630Wh+ battery 55–100 miles. Each product page lists the typical range.

Question 3

Is delivery free?

Accepted Answer

Yes. UK mainland delivery is free on every order, with no minimum spend. Orders placed before 2:00pm (UK time) on a working day are usually dispatched within 1–2 working days, and most arrive within 4–7 business days. E-bikes arrive about 85% assembled, with tools and a setup guide.

Question 4

What is your return policy?

Accepted Answer

You can return eligible items within 30 days of delivery for a full refund, if they are new, unused and in their original packaging. Contact us before sending anything back. Refunds go to your original payment method within 15 days of us receiving and checking the item.

Question 5

Do your e-bikes come with a warranty?

Accepted Answer

Frames carry a manufacturer warranty (typically 2–5 years) and motors and batteries are usually covered for 2 years. The exact cover is listed on each product page.

Question 6

Can I pay securely by card?

Accepted Answer

Yes. Payments are processed by Stripe over an encrypted connection. We never see or store your full card number.

Question 7

How can I contact you?

Accepted Answer

Email support@a1buycycles.co.uk or call +44 1752 369369. We reply within one working day, Monday–Friday, 9:00am–5:30pm (UK time). Our workshop is at The Workshop, 28 Biggin Hill, Plymouth PL5 2PN.

Frequently asked questions